Food

Does the food need to be heated before the event?
All of our food is designed to be served at room temperature. We’ll deliver the food right before your event. You can serve it whenever you like within 3 hours of delivery.

Do the platters need to be refrigerated before the event?
No they don’t, assuming you will be serving the food within three hours. The platters are too large for anyone to fit them in the average refrigerator.

Do you use organic ingredients?
We use organic ingredients whenever possible, but not strictly. Our meat comes from Niman Ranch and other similar purveyors who are ecologically conscious. Our fish is chosen with healthfulness as well as sustainability in mind.

Payment

What forms of payment do you accept?
All major credit cards, or checks. 

Is there a deposit?
You must pay in full within 72 hours of your order being delivered. Orders cancelled after that time will be charged in full.

What if I cancel my party?
You must pay in full within 72 hours of your order being delivered. Orders cancelled after that time will be charged in full.

Is there a minimum order amount?
The minimum order is $1,000 for December orders, and $500 all other months, before taxes or delivery. Also, each item must be ordered for at least 20 guests. Unless you don’t mind leftovers, our service is geared to parties of 20 or more.

Delivery / Pickup

What is your delivery range?
We delivery to the following counties: Alameda, Contra Costa, San Francisco, Marin, Napa, Santa Clara, San Mateo and Palo Alto.

What is the charge for platter delivery and pick up?
Alameda County: $100*. Contra Costa, San Francisco and Marin: $150*. Napa, Santa Clara, San Mateo and Palo Alto: $200*. Keep in mind that this includes delivery, set up and pick-up of the platters after the event. * Orders over $2,000 will incur additional delivery charges. Some venues in SF where parking is limited require additional staff and a higher delivery charge.

A 5% service charge will be added to the food and beverage bill as a gratuity for the delivery person.

A 3% admin fee will also be added. This fee is waived for payments by cash or checks. 

Can I pick up my order myself?
Unfortunately no. Our facility isn’t a retail location, and we are not allowed to have customers visiting our site. Delivery is mandatory.

Do I need to be home when you pick up the platters after the party is over?
We can usually arrange for platters to be left in a safe place outside, and we’ll pick them up while you are gone!

Platters

Do I need to clean the platters after the event? Absolutely not, but a quick rinse is certainly appreciated. No worries either way. We want this to be easy for you!

Where do I put the platters after the event?
We’ll agree beforehand on a pick up plan. Please return the platters to the plastic containers in which they were delivered. We request that you stack like platters together. This cuts down on breakage.

What if I lose or break a platter?
We need to charge you $25 for each platter lost or broken. Special circumstances will be considered.

Why don’t you use disposable platters?
Good question! First of all, the porcelain platters we use are very elegant. The presentation says to your guests: “This is going to be good!” Secondly, disposing of plastic trays is a bummer. They are usually not recyclable and they are too big for your garbage can.